FAQ

ORDERS & ACCOUNT

Do I need an account to place an order?

No, guest checkout is always available. However, setting up a personal account gives you several advantages:

• Accelerated checkout on future orders
• Instant access to your order history and current status
• Priority updates on new product launches and exclusive discounts

How can I check the status of my order?

As soon as your order is confirmed, we will email you a confirmation message containing tracking links to monitor your shipment.

Can I modify my order after it’s placed?

We can only apply adjustments to orders that have not yet entered processing. Once your items enter "In Production", "Ready to Ship", or "Shipped" status, we are unable to accept further changes.

PAYMENT & CURRENCY

What payment options do you accept?

We support two primary, secure payment pathways:

• PayPal: Jesusaveus uses PayPal to safely process payments via Visa, Mastercard, American Express, Maestro, Klarna, FamilyMart, and MyBank.
• Direct Credit Card: We directly accept major credit and debit cards, including Visa, Mastercard, American Express, and Maestro.

How secure is my personal payment information?

When making a purchase, your information is transmitted over an SSL-encrypted webpage. Your credit card details are sent directly to the bank payment network for authorization and are never stored on our servers.

Which currency will I be charged in?

All checkout totals are processed in USD. If your bank account uses another currency, your financial institution will automatically convert the total according to their exchange rate on the day of processing.

SHIPPING & DELIVERY

How should I enter my shipping address?

Our system processes order details in English. Please use standard Latin letters when filling out your delivery details. If your address contains non-English characters or symbols, please replace them with the nearest standard English letters to prevent delivery delays.

Can I update my delivery address after submitting an order?

Address changes cannot be made once an order is processed or dispatched. We recommend providing a permanent residential address rather than temporary vacation quarters to avoid issues during customs clearance.

Do you ship internationally?

Yes, Jesusaveus delivers globally across North America, Europe, Asia, and Oceania.

How long does shipping take?

Orders typically require 3 to 7 business days to process before dispatch. Total transit time varies depending on the destination and the shipping method selected at checkout.

How do I track my package?

You will receive a shipment notification email with your unique tracking number as soon as your order leaves our facility.

What happens if I am not home during delivery?

If you are unavailable, the courier will either attempt re-delivery the following day or contact you to arrange a suitable time. Depending on your local postal service, you may also receive a notice to collect your parcel from a local pickup point.

RETURNS & EXCHANGES

What should I do if an item is missing from my package?

If any part of your order is missing, please contact our support team immediately at service@jesusaveus.com.

What is your return policy?

We accept returns under the following conditions:

• The item was purchased directly from the Jesusaveus official store
• The product remains unused, unwashed, and in its original condition
• The return request is submitted within 14 days of delivery

To initiate a return, please reach out to customer support.

Can I exchange an item for a different size or style?

Yes! Exchanges follow the same 14-day policy as returns. When contacting support, simply specify which item you wish to receive in exchange.

Are returns free of charge?

Please contact customer service first to obtain the correct Return Address before sending any package back. Return shipping is free in select cases (such as defective or incorrect items). If a return is initiated due to personal preference, the return shipping fee will be deducted from your final refund.

How long does it take to receive a refund?

Once your returned package arrives at our facility, it is inspected within 14 days. Upon approval, your refund, store credit, or exchange will be processed within 14 days.

Still have questions?

Feel free to contact us anytime at service@jesusaveus.com.