Do I need an account to place an order?
You can check out as a guest without creating an account. However, having an account with us offers several benefits:
What's the status of my order?
After placing your order, we'll send you a confirmation email. You can use this to monitor your order progress from processing through delivery.
Can I modify my order?
We can only adjust orders that haven't started processing yet. Once your order is marked as "In Production," "Ready to Ship," or "Shipped," we're unable to make any changes. Contact us immediately if you need to modify your order.
What payment methods do you accept?
We accept two main payment options:
How secure is my payment?
Your payment information is fully protected. We use SSL encryption technology, which secures your data before sending it to our payment processor. Your credit card details are never stored on our servers.
What currency will I be charged in?
All transactions are in USD. If your card uses a different currency, your bank will apply the current exchange rate for that day's transaction.
How do I set my shipping address?
Please enter your address in English characters only. If your address contains special characters or non-English letters, use similar English equivalents (for example, change "ñ" to "n").
Can I change my shipping address after ordering?
No, we cannot change your shipping address once your order has been processed or shipped. Make sure to enter your residential address, not a temporary vacation address, as customs delays could affect delivery.
Where do you ship?
We ship to the United States, Canada, Australia, the United Kingdom, and Europe. We accept PayPal and credit card payments for all regions.
How long does shipping take?
Processing takes 3-5 business days. Shipping time depends on your location and the delivery method you choose (15-20 business days, typically).
How do I track my package?
You'll receive a confirmation email with a tracking number after your order ships. Use this to monitor your package in real-time.
What if I'm not home when my package arrives?
The delivery partner will attempt redelivery the next day or contact you to schedule a new delivery time. You may also pick up your package from your local post office if needed.
Do you accept returns?
Yes, we accept returns within 30 days of receiving your item if it meets these conditions:
Can I exchange an item?
Yes, we offer exchanges under the same conditions as returns. When requesting a return, let our support team know if you'd like to exchange for a different item instead.
Are returns free?
It depends. If the error is our fault (damaged or wrong item), return shipping is free. If you're initiating the return, you cover return shipping costs. Contact us at service@jesusaveus.com for a return address first.
How long does the return process take?
Returns are confirmed within 14 days of arriving at our warehouse. Once approved, your refund or exchange will be processed within 14 days.
What if my order has missing items?
Contact us immediately at service@jesusaveus.com with details of what's missing. Include photos if possible, and we'll help resolve it right away.
Still Have Questions?
Can't find the answer you're looking for? We're here to help!
Email: service@jesusaveus.com
Our customer service team will respond as quickly as possible to assist you.
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