Return & Refund Policy

At Jesusaveus, we strive to ensure you are completely satisfied with your purchase. If a product does not meet your expectations, you may initiate a return within 30 days of receiving your package by contacting our support team.

Please carefully read our return guidelines below before submitting a request.

Order Cancellation

Before Processing / Shipment: You may cancel your order for a full refund prior to item production or dispatch.

Cancellation Window: Cancellation requests are accepted within 3 business days of order placement, provided the package has not yet entered production or shipping.

After Shipment: Once an order is marked as "In Production" or "Shipped", it cannot be canceled. You may instead initiate a standard return upon delivery.

Eligible Returns (30-Day Window)

To qualify for a return within 30 days of delivery, items must meet the following criteria:

• The product must be unused, unwashed, and in its original, unworn condition.
• All original packaging, tags, accessories, and documentation must remain intact.
• The product arrived defective, broken, or damaged.
• You received an incorrect size, color, or design due to our fulfillment error.

Personal Reasons / Accidental Orders:

If you ordered by mistake or simply changed your mind, you may still return the unused item for a refund. However, all return shipping costs and related handling fees will be your responsibility.

Non-Refundable Items & Conditions

We cannot accept returns or issue refunds under the following circumstances:

• Return requests submitted after 30 days of package delivery.
• Products that show signs of wear, use, washing, or alteration.
• Packages refused upon delivery without prior authorization from customer service.
• Orders undeliverable due to an invalid or incorrect shipping address provided by the customer.
• Customized, print-on-demand, or personalized merchandise.
• Packages returned directly to our business address or manufacturers without prior authorization.

Return Shipping Fees

If the error is ours (e.g., defective, damaged, or incorrect item sent): Jesusaveus will cover the return shipping costs or issue a replacement at no additional charge.

If the return is due to customer preference (e.g., wrong size selected, unwanted item): The customer is responsible for purchasing the return shipping label through their preferred traceable carrier.

How to Initiate a Return

Contact Customer Support: Email us at service@jesusaveus.com within 30 days of delivery.

Provide Details: Include your order number, a brief explanation of the issue, and clear photo/video evidence if the item is damaged or incorrect.

Receive Authorization: Our support team will review your request within 72 business hours and provide you with detailed instructions and the correct return authorization.

Ship the Item: Pack the item securely in its original packaging and dispatch it using a trackable shipping method.

Important Notice: Returns sent without prior approval will be rejected, and Jesusaveus cannot be held liable for lost packages returned unauthorized.

Return Processing & Refund Status

Inspection: Once your returned package arrives at our facility, it is inspected within 5 to 7 business days.

Refund Issuance: Upon approval, your reimbursement will be processed back to your original payment method within 14 to 20 business days (depending on your bank or credit card provider).

Exchanges: If an exchange is requested, your replacement item will be dispatched as soon as the returned package is inspected.

Delayed or Missing Refunds

If you haven't received a refund notification after the expected timeframe:

• Re-check your bank account or credit card statement.
• Contact your card provider or bank, as processing times may vary before a refund is officially posted.

If you have completed these steps and still haven't received your credit, please reach out to us at service@jesusaveus.com.

Official Return Address

Please contact customer support to receive your Return Authorization before mailing any package to our processing center:

• Consignee: Xiaobaiju Supply Chain
• Address: 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town, Dongguan City, Guangdong Province, China

Note: Unauthorized returns sent to this address without prior customer service confirmation will not be accepted, and no refund will be issued.